Frequently Asked Questions

How can I purchase the products?

To purchase our products, you need to sign up on our website and create an account. Then, you can choose the desired products and make a purchase using our credit or subscription system.

How can I download the products I've purchased?

The download links for your purchased products are automatically added to your account. By logging into your account, you can access the download links and other content you've purchased.

In which file formats are your products provided?

Our products are usually provided in commonly used file formats. These formats may include object files (.obj or .fbx), textures (.png or .jpeg), materials (.sbsrar , .jpeg or .png), vfx files (.unitypackage or .uasset), and sounds (.mp3 or .wav). You can check the available file formats on the product pages.

How can I add Unreal Asset to my project ?

Extract the zip that you have downloaded from Cosmos. Under the Unreal folder there will be a Rocket folder. Copy and paste the Rocket folder to your Content.

How can I import an Unreal Environment to my project ?

To import an Unreal Environment to your project, follow these steps:

Navigate to the main folder containing the environment files. This folder is typically located within the Content directory of your Unreal Engine project.
Right-click on the main folder and select "Migrate" from the context menu.
A window will pop up displaying the assets within the folder you selected. Choose the assets you want to migrate by checking the boxes next to them.
Once you've selected the assets, click "OK" or "Migrate" to proceed.
Navigate to your destination project's Content directory in the file browser that appears.
Select the Content directory of your destination project as the destination for the migration.
Click "OK" or "Migrate" to initiate the migration process.
Unreal Engine will copy the selected assets from the source project to the Content directory of your destination project.
Once the migration is complete, you can access the imported environment assets in your destination project and begin using them in your scenes.

If you encounter any issues or have further questions about the migration process, refer to the Unreal Engine documentation or reach out to our support team for assistance.

How can I add Unity Asset to my project ?

Extract the zip that you have downloaded from Cosmos. Under the Unity folder there will be a Rocket folder. Copy and paste the Rocket folder to your Assets folder.

Can I use the purchased products in my commercial projects?

Yes, you can use the purchased products in your commercial projects. However, it is important to review the usage rights and license terms. Some products may have specific usage restrictions, so we recommend carefully reading the license terms provided on the product page.

What are the perks for first 1000 subscribers?

Creating custom requests: If you will be among the first 1000 Cosmos subscribers, you will be able to send asset / environment / tools and your requests on all categories every month.50% discount on all subscription plans: The prices will be doubled after we reach 1000 subscribers.Special subscriber badge: You will have a special badge on your account designed by Leartes team only for first 1000 Cosmos subscribers.

What is your refund or return policy for the products?

A refund will only be granted if 48 hours have elapsed since the purchase, the product has not been used for any purpose and you have a justifiable reason. Otherwise we reserve the right not to refund. However, in exceptional cases such as quality issues or download problems, you can contact our support team.

How do I cancel my subscription?

Here's how to cancel your automatic renewal for your subscription managed through Xsolla:

Head to Your Xsolla Account: Visit https://account.xsolla.com. If you don't have an account yet, sign up using the email address associated with your subscription billing. Otherwise, simply log in.
Open the Wallet Section: In the wallet section, navigate to and enable allow and enable history.
Locate Your Subscription: Navigate to the "Subscriptions" section. If you can't find your subscription, click on “Add missing subscriptions” and enter your transaction ID and the billing email.
Cancel Automatic Renewal: Once you've located your subscription and opened its details, find the option to cancel automatic renewal. Click on it to confirm cancellation.

That's it! Your subscription will be canceled.If you encounter any problems while following the steps above, you can contact us via our contact form or via email for further assistance.

Which subscription plan should I choose?

Choosing the right subscription plan for our marketplace depends on your annual revenue and the benefits you seek. We offer three main types of plans: Individual, Studio, and Enterprise, each designed to cater to different levels of development and business scale.

Individual Plan: If you are a developer with an annual revenue of up to $100,000, the Individual Plan is ideal for you. Subscribers under this plan receive an Individual License, allowing you to access our assets under this specific license type.
Studio Plan: This plan is suitable for studios or independent developers generating up to $2 million in annual revenue or with 2-11 employees. The Studio Plan grants a Studio License, which accommodates the broader needs of a small to medium studio.
Enterprise Plan: This plan is designed for larger studios with revenues exceeding $2 million annually or with 12 or more employees. The Enterprise Plan provides an Enterprise License, ensuring you are covered for extensive commercial use across large projects.

Q: Who should subscribe to the Personal License?
A: A Personal License should be purchased by individuals operating alone or sole proprietorships with annual revenues under 100k USD, excluding reselling activities. It allows for use in both commercial and non-commercial projects.
Q: Who should subscribe to the Studio License?
A: A Studio License should be purchased by individuals or teams, whether operating independently or as a formal studio entity, whose annual revenues under 2 million USD or has employees between 2 to 11. If you are exceeding one of these requirements you should upgrade to Enterprise License. It allows for use in both commercial and non-commercial projects.
Q: Who should subscribe to the Enterprise License?
A: The Enterprise License is intended for individuals or teams, whether operating independently or as a formal studio entity, whose annual revenues surpass 2 million USD or has employees 12 or more. This license is applicable to various configurations, including teams lacking a formal studio designation. It allows for use in both commercial and non-commercial projects.
Q: I have my revenue under 100k USD currently. Should I update my subscription from the Personal License to the Studio License once I pass 100k USD revenue?
A: Yes, it is advisable to consider updating your subscription plan once your revenue surpasses 100k. Our subscription model is designed to be flexible and accommodate changes in your business's financial status. Upgrading or downgrading your subscription tier based on your yearly revenue ensures that you are accessing the appropriate level of service and support for your growing needs.
Q: I do not have a team currently. Should I update my subscription from the Personal License to the Studio License once I gather new people in my team?
A: Yes, it is advisable to consider updating your subscription plan once your team surpasses 11 people. Our subscription model is designed to be flexible and accommodate changes in your business's financial status. Upgrading or downgrading your subscription tier based on your yearly revenue ensures that you are accessing the appropriate level of service and support for your growing needs.
Q: I have my revenue under 2m USD currently. Should I update my subscription from the Studio License to the Enterprise License once I pass 2m USD revenue?
A: Yes, it is advisable to consider updating your subscription plan once your revenue surpasses 2m. Our subscription model is designed to be flexible and accommodate changes in your business's financial status. Upgrading or downgrading your subscription tier based on your yearly revenue ensures that you are accessing the appropriate level of service and support for your growing needs.
Q: I have my team under 11 people currently. Should I update my subscription from the Studio License to the Enterprise License once I pass 11 people?
A: Yes, it is advisable to consider updating your subscription plan once your team surpasses 11 people. Our subscription model is designed to be flexible and accommodate changes in your business's financial status. Upgrading or downgrading your subscription tier based on your yearly revenue ensures that you are accessing the appropriate level of service and support for your growing needs.
Q: Can two people without a studio use a personal license?
A: No, they cannot. Each individual must obtain their own personal license. Sharing a license between two individuals is not permitted under our terms of service.

Note: Each of these plans has a Premium version which offers all the benefits of the standard plans but includes a bonus feature: subscribers can choose up to three environments or tools per month for free.Note: No matter which plan you choose, you will be getting access to the same high-quality 3D assets, environments, materials, etc. The only difference is in the licensing terms and premium benefits.

For extra detail please examine EULA and Terms of Use

Which license should I choose for environments, tools and bundles?

Choosing the right license for purchasing our products depends on the size of your team and your annual revenue. We offer three types of licenses: Individual, Studio, and Enterprise, each tailored to different levels of development and business needs.

Individual License: If you are a developer with an annual revenue of up to $100,000, the Individual License is the perfect fit. This license allows you to access our assets for your individual projects under specific terms.
Studio License: For studios or independent developers with an annual revenue of up to $2 million or between 2 to 11 employees, the Studio License is suitable. It accommodates the needs of small to medium-sized studios, providing broader access for team use.
Enterprise License: Studios with an annual revenue exceeding $2 million or with 12 or more employees should chose the Enterprise License. The Enterprise License ensures coverage for commercial use across large projects.

Q: Who should purchase the Personal License?
A: A Personal License should be purchased by individuals operating alone or sole proprietorships with annual revenues under 100k USD, excluding reselling activities. It allows for use in both commercial and non-commercial projects.
Q: Who should purchase the Studio License?
A: A Studio License should be purchased by individuals or teams, whether operating independently or as a formal studio entity, whose annual revenues under 2 million USD or has employees between 2 to 11. If you are exceeding one of these requirements you should purchase Enterprise License. It allows for use in both commercial and non-commercial projects.
Q: Who should purchase the Enterprise License?
A: The Enterprise License is intended for individuals or teams, whether operating independently or as a formal studio entity, whose annual revenues surpass 2 million USD or has employees 12 or more. This license is applicable to various configurations, including teams lacking a formal studio designation. It allows for use in both commercial and non-commercial projects.
Q: I have my revenue under 100k USD currently. Should I update my environment purchase from the Personal License to the Studio License once I pass 100k USD revenue?
A: No, you do not need to upgrade your pack license or make any additional payments once your revenue exceeds 100k USD.
Q: I do not have a team currently. Should I update my environment purchase from the Personal License to the Studio License once I gather new people in my team?
A: No, you do not need to upgrade your pack license or make any additional payments once you gather a new team.
Q: I have my revenue under 2m USD currently. Should I update my environment purchase from the Studio License to the Enterprise License once I pass 2m USD revenue?
A: No, you do not need to upgrade your pack license or make any additional payments once your revenue exceeds 2m.
Q: I have my team under 11 people currently. Should I update my environment purchase from the Studio License to the Enterprise License once I pass 11 people?
A: No, you do not need to upgrade your pack license or make any additional payments once your team exceeds 11 people.
Q: Can two people without a studio use a personal license?
A: No, they cannot. Each individual must obtain their own personal license. Sharing a license between two individuals is not permitted under our terms of service.

Note: No matter which license you choose, you will be getting access to the same high-quality 3D assets, environments, materials, etc.

For extra detail please examine EULA and Terms of Use

What is the License for Humble Bundle's Bundles?

Humble Bundle's Bundles are licensed under Studio License.

How does Cosmos support charity, and which charity funds are being supported by Cosmos?

Cosmos will support Charity monthly with 3% of its net profit. Cosmos will support different charity funds, starting with WWF ( World Wild Fund for Nature ) and then more Global and local Charity funds, mostly related to nature, animals, and development. If you would like to get proof of Charity payments, please contact us.

What does No AI mean?

We have a curated marketplace in Cosmos, and we believe AI should not take over artists' works for commercial purposes without their permits. We value artists' works, and as artists, we know how hard it is to reach that point to create high-quality works. That is why we do not use AI in our models and textures in Cosmos. We also try to eliminate the works made by different publishers using AI in the approval process.

If I cancel my premium subscription, will I keep the free products I received with my premium subscription?

Yes, You will continue to have these products even after your subscription ends.

These frequently asked questions and answers are provided for general information purposes. For more information, please contact us.