Review and Moderation Rules
1. PurposeThe Cosmos review system exists to provide transparent, experience-based feedback that helps users evaluate products accurately. Reviews are intended to reflect real usage, set clear expectations, and maintain trust across the Cosmos marketplace.
2. General Principles
- Reviews must be written in good faith and based on the reviewer’s own experience.
- Both positive and negative reviews are allowed.
- A review’s rating alone is not a reason for moderation.
- Reviews should aim to inform other users rather than influence outcomes.
3. Eligibility to Submit ReviewsA user may submit a review only if:
- The product was legitimately obtained through Cosmos via purchase, redeemed code, or official free distribution.
- The product is associated with the reviewer’s Cosmos account.
- The product has not been refunded. Reviews for refunded products may be removed.
- The reviewer is not the publisher of the product and is not directly affiliated with the publisher.
4. Accepted ReviewsA review is considered acceptable if it:
- Clearly relates to the product being reviewed.
- It is based on actual usage or testing.
- Uses respectful and non-abusive language.
- Does not violate privacy, security, or applicable laws.
5. Rejected ReviewsReviews may be rejected, hidden, or removed if they include any of the following:5.1 Irrelevant or Low-Quality Content
- Content unrelated to the product.
- Complaints about personal matters unrelated to usage.
- Extremely vague statements without context.
- Indications that the product was not used.
- Claims that clearly contradict verifiable product information.
- Automated, mass-posted, or patterned submissions.
- Reviews written in exchange for refunds, credits, discounts, free products, or any other benefit.
- References to compensation or conditional outcomes.
- Coordinated activity intended to influence ratings.
- Technically incorrect statements presented as facts.
- Unsubstantiated accusations against publishers.
- Content intended to misinform other users.
- Harassment, insults, threats, or hate speech.
- Discriminatory or aggressive language with no constructive purpose.
- Sharing personal or sensitive information.
- Posting private communications.
- Including unsafe, tracking, affiliate, or malicious links.
- Advertising unrelated products or services.
- Repetitive or copy-pasted content.
- Referral or affiliate marketing.
6. Star-Only Reviews
- Star-only reviews are permitted, but reviews with a rating lower than 2 stars must be explained.
- Such reviews may be reviewed or removed if they show signs of abuse, automation, or manipulation.
- Extreme ratings may be flagged for additional review.
7. Publisher Responses
- Publishers may submit one public response per review.
- Responses must be professional, respectful, and solution-oriented.
- Publishers may not request review removal, offer incentives, or intimidate reviewers.
8. Moderation Process
- Reviews are evaluated using a combination of automated systems and manual moderation.
- Reported reviews are assessed based on rule compliance, not rating impact.
- Reporting a review does not guarantee its removal.
9. Moderation ActionsDepending on severity and pattern of behavior, Cosmos may:
- Keep the review published
- Temporarily hide the review
- Permanently remove the review
- Restrict a user’s ability to submit reviews
- Apply account-level enforcement in repeated abuse cases
10. Final Moderation AuthorityThe Cosmos Moderation Team retains final authority over all review-related decisions.Moderation decisions may consider overall context, user behavior patterns, platform integrity, and legal or compliance requirements, including cases not explicitly covered by these rules.User or publisher objections do not override moderation outcomes. Cosmos is not required to provide detailed explanations beyond referencing applicable policies.
11. Policy UpdatesCosmos reserves the right to update or modify these rules at any time to maintain platform integrity, legal compliance, and community trust.